FAQ

It’s always ideal for us to visit your home to determine the cost of your move, as it depends on numerous factors such as packing, access, size of vehicle required, number of staff etc. With this information we can compile an accurate quotation tailored to your individual needs.

We cover the whole of the UK and Europe with our own transport offering full, part and return load services. And of course, we can move you virtually anywhere in the world, in conjunction with our network of partners around the globe.

It is beneficial for both parties to have removals booked between 14 – 28 days in advance of the removal taking place to ensure that all areas of the removal are covered. For European or Worldwide removals at least 28 days notice is required, in any instance the more notice you can give the better.

We operate a range of vehicles from 3.5ton Luton vans up to 18ton purpose built removal vehicles. Please let us know if there is difficult access at either address as this will allow us to plan your move with smaller vehicles or make the necessary arrangements to tranship your goods.

It is usually the local council who deal with this matter. Telephone numbers are different for each area, contact a telephone directory company for numbers in your area. dependant on your area you may well find that there is a cost to reserve the space required.

Unless this was agreed at the quotation stage, then all items needing dismantling are expected to be dismantled and ready to move prior to our arrival. If agreed at the quotation stage our staff will carry out dismantling and re-assembling to the best of their ability. It is essential that we know what is required at the quotation stage to allow for the necessary resources and equipment to be provided.

Providing the unit is sturdy enough then light items such as clothing, bedding etc. can be left in. Please remove any books, magazines, breakable items etc. Self assembly furniture does not respond well to moving so this type of furniture must only be moved while completely empty.

Gas cylinders cannot be transported on our vehicles. Flammable liquids, however contained, must not be submitted for removal either. These items are not covered under our insurance, other arrangements must be made. Equipment such as garden mowers and chainsaws should be drained of all liquids beforehand. It is imperative that paint is not submitted into the vehicles for removal as any spillages of this sort are again not covered by our insurance. Please ask your removal surveyor to advise you of any other goods that you are not sure of.

Unless the loft has a fitted staircase, is boarded out and lit, our insurance does not cover our staff for this activity. Unless agreed with your surveyor to assist you in emptying a loft without the previous requirements we would expect the loft to be empty prior to our arrival.

It is always best if you have a clear idea of where you want your furniture to be placed. Our staff will endeavour to arrange the rooms to your liking but will not have the time to continually rearrange your room.

The containers are 7 ft x 5 ft x 7.5 ft high, holding approximately 250 cubic feet or 7 cubic metres. These are standard removal industry size, ideal for fork-lifting on and off vehicles allowing us to load and unload directly at your premises resulting in minimum handling.

You can store your goods for as long or short a period as necessary. Storage is charged weekly and all customers receive an invoice/statement every month.

You can pay by cheque, credit or debit card. A popular option is to pay by standing order.

Flammable items, gas bottles, paints , any opened foods such as oils, sauces etc. It is also recommended to remove batteries from childrens toys and electrical goods requiring multiple batteries to avoid any damage from accidental activation.